Shipping policy
SHIPPING POLICY
Thank you for shopping with Maker Market Supply Co. We appreciate your business and are working hard to prepare every order as quickly as possible.
Order Processing Time
Our current turnaround time is 7–12 business days. Business days are Monday through Friday and do not include weekends or holidays.
Turnaround time begins on the first business day after your order is placed. During sales, holidays, new product releases, or periods of high order volume, processing may take slightly longer.
Please note that turnaround time refers to the time needed to prepare your order before shipment. Shipping transit time is additional and is determined by the shipping carrier.
Shipping and Tracking
Once your order has been processed, you will receive an email containing your tracking information. Tracking information may take 24–48 hours to update after the shipping label is created.
A shipping notification does not always mean the package has been accepted by the carrier. Please allow time for the carrier to scan and update your shipment.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times are outside the control of Maker Market Supply Co. We are not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances beyond our control.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Maker Market Supply Co. is not responsible for packages that are delayed, returned, lost, or delivered incorrectly due to an address entered incorrectly by the customer.
If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.
Lost, Stolen, or Delivered Packages
Maker Market Supply Co. is not responsible for packages marked as delivered by the shipping carrier. If your tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier and your local post office first.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within three business days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label so we can review the issue.
Order Changes and Cancellations
Because we begin processing orders as quickly as possible, changes and cancellations are not guaranteed. All sales are subject to our All Sales Are Final Policy.
By placing an order with Maker Market Supply Co., you acknowledge and agree to this shipping policy.
Questions about your order can be submitted through our website at makermarketsupplyco.com.